Subkaart wants customers to have a clear and fair understanding of our return and refund process. This Refund & Return Policy explains when returns may be accepted, how issues should be reported, and how refunds or exchanges are handled.
This page is general business policy content and not legal advice. For case-specific help, please contact support at [email protected] before returning any item.
Items may be considered for return if they are received damaged, defective, incorrect, or materially different from the order placed. To be eligible for review, returned items should generally be unused, in the same condition as received, and include original packaging, tags, accessories, and proof of purchase where available.
Returns requested after an extended delay, or items showing signs of use, damage after delivery, tampering, missing parts, or incomplete packaging, may not qualify for a refund or exchange unless required otherwise under applicable consumer protections.
If you receive a damaged, defective, or incorrect item, please contact [email protected] as soon as possible with your order number, a description of the issue, and clear photos if available. Prompt reporting helps us assess the issue and provide the most suitable resolution.
Depending on the case, we may offer a replacement, exchange, store credit, partial refund, or full refund after inspection and verification.
Certain items may not be eligible for return or refund due to their nature, hygiene reasons, customization, digital delivery, perishability, clearance status, or other operational limitations. Examples may include:
If you are unsure whether your item qualifies, please contact support before initiating a return.
To request a return, customers should contact Subkaart at [email protected] with the order details and reason for the request. We may ask for supporting photos, packaging details, or additional information to review the claim.
Please do not send products back without confirmation from our support team. Unauthorized returns may be delayed, refused, or not processed correctly.
Once a returned item is received, we may inspect it to confirm condition, authenticity, completeness, and the reason for return. Approval of a refund or exchange depends on the inspection results and the circumstances of the claim.
If the returned product does not meet return conditions, we may decline the return or offer an alternative resolution where appropriate.
If a refund is approved, it will generally be issued to the original payment method where possible. Processing time may vary depending on the payment provider, bank, or payment channel used. Any original shipping fees, cash handling fees, or non-refundable service charges may be excluded unless the return is due to our error or a verified defective or incorrect item.
In some cases, partial refunds may apply, such as when an item is returned incomplete, opened beyond reasonable inspection, or affected by conditions that reduce its resale value.
If an exchange is available, we may replace the item with the same product or another agreed alternative, subject to stock availability. If a direct replacement is not possible, we may offer another remedy such as store credit or refund.
Customers may be responsible for return shipping costs unless the item was delivered damaged, defective, or incorrectly by Subkaart. If we approve a claim caused by our error, we may arrange return handling or reimburse reasonable return shipping costs where appropriate.
We recommend using a traceable delivery method when returning items, as we cannot guarantee receipt of parcels that are lost in transit.
Customers should contact support as soon as possible after receiving an item if there is any issue. The sooner a return or damage claim is reported, the easier it is for us to review and resolve it fairly. Delayed reports may affect eligibility depending on the product and the nature of the issue.
If you need to cancel an order, please contact us quickly at [email protected]. Orders that have not yet been processed or shipped may sometimes be cancelled. Once an order has been packed, dispatched, or completed, cancellation may no longer be possible and the return process may apply instead.
For return requests, refund updates, exchange support, or any case-specific assistance, please contact Subkaart at [email protected].
